1. About this policy
This policy explains how Repatria Private Limited ("Nock", "we", "us") collects, uses, shares and protects personal data when you use Repatria mobile apps, website and related services (the "Platform"). It applies to everyone who uses Nock, whether you request tasks or complete them.
- Client: a person who requests a task through Nock, by chatting with Ally or by choosing a task category.
- Runner: a verified individual who accepts and completes tasks through Nock.
- Ally: Nock's AI assistant, which helps create, clarify and coordinate tasks in English and Malayalam.
We process personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them. By creating an account and giving consent where asked, you agree to the processing described here. Where a section applies only to Clients or only to Runners, it says so.
Repatria Private Limited, 12/136/A1, Aralam, Thalassery, Kannur - 670704, Kerala, India. CIN: U69100KL2025PTC096029.
2. Information we collect
We collect only what we need to run, secure and improve the Platform.
| Category | Clients | Runners | Examples |
|---|---|---|---|
| Account details | Yes | Yes | Name, mobile number, email, profile photo, language preference |
| Task details | Yes | Yes | Task description, pickup and drop addresses, dates and times, notes, items involved |
| Ally conversations | Yes | Where used | Text and voice messages you send to Ally, and Ally's replies |
| Location | During active tasks | While online and during tasks | GPS location, saved addresses |
| Identity and verification | No | Yes | Government ID details and images, selfie or photo match, address proof, background verification results where permitted by law |
| Payout details | No | Yes | Bank account or UPI ID for earnings, PAN where required for tax |
| Payment records | Yes | Yes | Amounts, transaction IDs, refund status. We do not store full card numbers. |
| Proof of completion | Yes | Yes | Photos, receipts, OTPs and notes uploaded to confirm a task |
| Ratings and feedback | Yes | Yes | Ratings, reviews, support tickets, complaints |
| Communications | Yes | Yes | In-app chat and masked calls between Client and Runner, messages with support |
| Device and usage | Yes | Yes | Device model, OS, app version, IP address, push-notification token, crash logs, in-app activity |
Information about other people. A task may involve someone else, such as a parent receiving a hospital visit or a person collecting a parcel. If you share their name, address or phone number, please tell them and share only what the task needs.
Sensitive tasks. Some tasks, such as medicine pickup or hospital companionship, may reveal health-related information. Share only what is necessary to complete the task.
3. How we use your information
- To provide the service: create tasks, match Clients with suitable Runners, show progress, confirm completion and process payments and payouts.
- To verify Runners: confirm identity and eligibility before a Runner can accept tasks, and re-verify when required.
- For safety and trust: detect fraud, prevent misuse, investigate incidents and disputes, and enforce our Terms.
- To communicate with you: send task updates, OTPs, receipts, support replies and important account notices.
- To improve Nock: understand how the Platform is used, fix errors and improve matching, Ally and task categories. We use aggregated or de-identified data for this where we can.
- For marketing: send offers or updates only where you have opted in. You can opt out at any time.
- To meet legal obligations: keep tax and accounting records, respond to lawful requests and comply with applicable law.
We do not sell your personal data.
4. Ally, our AI assistant
Ally reads what you type or say so it can turn your request into a structured task, ask follow-up questions and suggest a category or price.
- Your messages to Ally are processed by our systems and by AI service providers who work on our behalf under contract. They may process data outside India (see Section 8).
- Our providers are not permitted to use your conversations to train their own general-purpose models.
- We may review conversations, or use de-identified samples, to improve Ally's accuracy and safety.
- Ally can make mistakes. Check the task details before you confirm a request.
- Do not share passwords, full card numbers, OTPs or Aadhaar numbers with Ally.
5. Location data
Location is central to how Nock works, and we use it differently for each side.
- Clients: we use your location, or the addresses you enter, to create tasks, check whether we serve your area and show nearby Runner availability. We do not track your location in the background.
- Runners: we collect your location while you are online and while a task is in progress, including when the app is in the background. We use it to offer nearby tasks, share live progress with the Client, calculate distance and earnings, and investigate safety incidents or disputes. We stop collecting it when you go offline.
You can turn off location permission in your device settings. Clients can still enter addresses manually. Runners cannot receive or complete tasks without location access.
6. How we share information
Between Clients and Runners. We share only what is needed to complete a task, and only for that task.
| Shared with | What they see |
|---|---|
| The Runner, about the Client | First name, task details, relevant addresses, live chat, masked phone number, Client rating |
| The Client, about the Runner | First name, profile photo, verified status, rating, live location during the task, masked phone number, proof of completion |
Runners must use Client information only to complete the task and must not keep, copy or reuse it afterwards. Runner ID documents and payout details are never shared with Clients.
Service providers. We share data with companies that help us run Nock, under contracts that limit their use of it:
- cloud hosting and storage
- payment gateways and payout processors
- identity and background verification partners
- AI providers that power Ally
- SMS, OTP, masked-calling and push-notification services
- maps and location services
- analytics and crash reporting
Legal and safety. We may disclose data to government or law enforcement authorities when required by law, or when needed to protect the safety of a Client, Runner or the public.
Business changes. If Nock is merged, acquired or restructured, personal data may transfer to the new entity, which must keep protecting it under this policy.
7. Payments
Client payments and refunds are handled by our payment gateway partner, Cashfree Payments. Card, UPI and bank details you enter at checkout go directly to the gateway; we receive only the transaction reference, amount and status.
Runner payouts are sent to the bank account or UPI ID the Runner provides. We keep earnings and payout records, and PAN where required, to meet tax and accounting obligations.
8. Storage, security and transfers
Your data is stored primarily on servers located in India (AWS Mumbai region). Some service providers, including AI and messaging providers, may process data outside India. Any such transfer follows Indian law and any restrictions notified by the Central Government.
We protect data with encryption in transit and at rest, access controls limited to staff who need it, logging and monitoring, and regular security reviews. No system is perfectly secure. If a personal data breach affects you, we will notify you and the Data Protection Board of India as the law requires.
9. How long we keep data
We keep personal data only as long as needed for the purpose it was collected, or as long as the law requires.
| Data | Kept for |
|---|---|
| Account details | While your account is active, then deleted or anonymised within 90 days of closure |
| Task, payment and payout records | 8 years, for tax and accounting law |
| Runner verification documents | While the Runner is active, plus 2 years for safety and dispute handling |
| Ally conversations and in-app chat | 12 months from the task date |
| Location history | 6 months, unless needed for an open incident or dispute |
| Proof-of-completion photos | 6 months from task completion |
We may keep data longer if it is needed for an ongoing dispute, investigation or legal claim.
10. Your rights and choices
Under Indian law you have the right to:
- get a summary of the personal data we hold about you and how we process it
- correct, complete or update your data
- ask us to erase your data, subject to legal retention requirements
- withdraw consent at any time; this does not affect processing already done, but some features may stop working
- nominate another person to exercise your rights if you die or become incapacitated
- raise a grievance with us, and then with the Data Protection Board of India if it is not resolved
You can update most details in the app under Profile, or write to contact@repatria.in. We will respond within 30 days. We may ask you to verify your identity first.
You can also turn off marketing messages in the app and change location, camera, microphone and notification permissions in your device settings.
11. Children
You must be 18 or older to create a Nock account as a Client or Runner. We do not knowingly collect personal data from anyone under 18. If we learn that we have, we will delete it. A Client may request a task that involves a child, such as a school pickup, but remains responsible for that request and must share only the information the task needs.
12. Changes and contact
We may update this policy as Nock or the law changes. We will post the new version with its effective date, and notify you in the app or by email before material changes take effect.
Grievance Officer
- Designation: Officer in Charge, Grievance
- Email: contact@repatria.in
- Address: Repatria Private Limited, 12/136/A1, Aralam, Thalassery, Kannur - 670704, Kerala, India
We will acknowledge grievances within 48 hours and aim to resolve them within 30 days.
General privacy questions: contact@repatria.in